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VTC Field Service Technician

Location:	U.S. Embassy, IZ, Baghdad (Bagdad), Iraq, Middle East
Job Type:	Contract
Posted:	1st Jul 2010
Closing Date:	31st Dec 2011
Posted By:	Pelatron, Inc.
Details:
VTC Field Service Technician SCOPE U.S. Citizenship required - The VTC Technician will support the existing United States Forces Iraq (USF-I) throughout Iraq. The candidate will be responsible for operating and maintaining VTC and A/V suites at numerous US military camps throughout the Iraq Theater of Operations. RESPONSIBILITIES • Provide maintenance and support for Polycom’s Accord MCU 50 and 100 bridges. • Familiar with Tandberg and Aethra Codec’s, a variety of controllers, Extron Crosspoint Series Switches, video cameras, speaker systems as well as being able to perform/handle COMSEC equipment duties. Schedule, setup and manage VTC sessions. • Troubleshooting all VTC hardware and software issues and provides weekly tracking and reporting on all projects and bridge activity. • Creating Preventive Weekly/Monthly Checks and Services schedules, and providing technical oversight to the customer. • Identifying required spare parts, perform contractor's procedures for dispatching spare parts/field service personnel, and provide technical assistance to responding field service personnel. The candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. This position will require the person to work flexible hours/shifts and possibly provide coverage at a nearby AOR venue. Must perform other duties as assigned. REQUIRED QUALIFICATIONS • U.S. citizenship and valid U.S. Passport • Active SECRET Security Clearance • Must have at least 4 years managing and maintaining VTC’s. • Knowledge of VTC technology and equipment, and aspects of coordinating VTC type meetings across multiple sites. Emphasis placed on the following gear: ○ Tandberg Codian MSE 800 MCU ○ Tandberg Codian 4220 MCU ○ Tandberg MPS 200 ○ Tandberg Gatekeepers ○ Tandberg Border Controllers • Demonstrated ability to set up and coordinate multiple bridging and computing data or display problems across locations. • Must meet overseas medical deployment qualifications DESIRED SKILLS • Ability to perform effectively in a fast-paced environment with short timelines • Ability to maintain a professional and courteous manner in difficult situations • Ability to maintain high quality work to manage multiple critical projects • Ability to perform and participate in a team-oriented environment • Ability to communicate effectively with a diverse group of users • Excellent customer service skills and demeanor REQUIRED EDUCATION An Associate’s degree can substitute for 4 years of relevant technical experience. Pelatron is an Equal Opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

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