Voice Engineer

Salary:	Competitive market salary for a 1-yr. non-renewable contract. Full benefits apply.
Location:	U.S. Embassy, IZ, Baghdad (Bagdad), Iraq, Middle East
Job Type:	Contract
Posted:	4th Jun 2009
Closing Date:	2nd Jul 2010
Posted By:	Pelatron, Inc.
Details:
Voice Engineer SCOPE U.S. Citizenship required - The Voice Engineer primarily serves as a central point of contact and works closely with other organizational support groups to coordinate the installation, maintenance and administration of VoIP and telecommunications equipment and services throughout the theater. RESPONSIBILITIES The Voice Engineer will be required to: • Work closely with Network, Avaya, and E&I VoIP Shops while maintaining the current VoIP architecture and services Interface with vendor and other outside technology support organizations • Demonstrate technical proficiency with Cisco Call Manager and Cisco VoIP hardware • Provide training in the use of equipment and supporting software to end users • Apply understanding of VoIP and telecommunications software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department • Maintain documentation of configurations, diagrams, all user requests, repairs and reported issues including cause, resolution and preventative actions • Install new voice communications systems including phones and wiring as well as related system programming • Provide solutions, discussions and status of normal business processes • Contribute to the overall design and design improvements of the network infrastructure as it applies to VoIP technology • Other duties as assigned REQUIRED QUALIFICATIONS • U.S. citizen with valid U.S. Passport • Active SECRET security clearance or higher required • BS or BA degree in Computer Science or related technical field preferred, or a corresponding number of years experience in telecommunications industry • A minimum of 6 years experience with Networks and voice communication equipment in an environment utilizing Cisco VoIP systems, including Call Manager Express • Understanding and experience with MLPP and building ISDN, E1 and T1 trunks • Excellent troubleshooting and analytical skills • Meet overseas medical deployment qualifications DESIRED SKILLS • CCVP Certification or a corresponding number of years experience with networks and VoIP Technology • Experience with Cisco networking, Avaya hardware and software and Prologix systems • Excellent customer service skills and demeanor • Demonstrated self-starter and demonstrated ability to independently resolve problems • Ability to perform effectively in a fast-paced environment with short timelines • Ability to maintain a professional and courteous manner in difficult situations • Ability to maintain high-quality work to manage multiple critical projects • Ability to perform and participate in a team-oriented environment • Ability to communicate effectively with a diverse group of customers

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