Strategic Operations Center (SOC) Technician

Salary:	Competitive market salary for 1-yr. contract
Location:	U.S. Embassy, IZ, Baghdad (Bagdad), Iraq, Middle East
Job Type:	Contract
Posted:	4th Jun 2009
Closing Date:	2nd Jul 2010
Posted By:	Pelatron, Inc.
Details:
Strategic Operations Center (SOC) Technician SCOPE U.S. Citizenship required - The Strategic Operations Center (SOC) Technician’s primary responsibilities include providing command and control capabilities to the Strategic Operations Cell (SOC) and to provide direct desktop support to the customer. The SOC Technician will work within a highly demanding environment while providing critical communications and operational services to high ranking military and civilian leadership Individual will work in direct coordination with SOC Watch Officers and Battle Majors in order to provide a complete operational picture of the Area of Operations for the Commanding General and the Chief of Operations RESPONSIBILITIES • Utilize C2 applications such as Blue Force Tracker, C2PC, Falconview, JADOCS, COIC, and mIRC chat to provide situational awareness and track all critical incidents against coalition forces, civilians and infrastructure assets • Use data mining tools such as WEBTAS and FusionNet to query operational databases for insurgent trends analysis • Monitor TACSAT radios and assist clients with the use of DISN networks (SIPR, NIPR, CENTRIXS, DRSN and DSN) and software including all C2 system applications, Info Workspace, Intel Office, and the Microsoft Office 2003/2007 suite applications within the SOC • Administer User and Exchange accounts within a 2003 server Active Directory structure • Provide desktop support and administration of XP professional workstations • Administer computer peripheral devices • Establish and troubleshoot server accounts, print cues, public folders, and connectivity with remote sites from the client workstation • Operate, maintain, and troubleshoot a TACSAT radio system • Other duties as assigned REQUIRED QUALIFICATIONS • Valid U.S. Passport • Active SECRET Security Clearance • Four-year technical degree or equivalent experience • Minimum 5 years experience working within the DoD command and control system with increasing levels of responsibility for managing personnel operating communications systems • Advanced knowledge of Windows, W2K3, XP, Windows Office 2007 Suite • Advanced technical troubleshooting experience • One year experience in operating, maintaining, and troubleshooting of military C2 systems such as C2PC, Falconview and/or JADOCS • One year experience in the application of data mining programs similar to webtas or fusionnet • Basic experience in operating, maintaining, and troubleshooting a military TACSAT radio system • Basic experience in troubleshooting, maintaining and operating VoIP, STE, DSN, and DRSN voice technologies. • Must meet overseas medical deployment qualifications DESIRED SKILLS • Possess a high level of diplomacy while interacting with high level military and civilian leadership • Demonstrated self-starter and demonstrated ability to independently resolve problems • Ability to perform effectively in a fast-paced environment with short timelines • Ability to maintain a professional and courteous manner in difficult situations • Ability to maintain high quality work to manage multiple critical projects • Ability to perform and participate in a team-oriented environment • Excellent customer service skills and demeanor • Ability to communicate effectively with a diverse group of users

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