Phoenix Base Desktop Support Technician (Helpdesk)

Salary:	Competitive market salary for 1-yr. contract
Location:	U.S. Embassy, IZ, Baghdad (Bagdad), Iraq, Middle East
Job Type:	Contract
Posted:	9th Sep 2009
Closing Date:	9th Sep 2010
Posted By:	Pelatron, Inc.
Details:
Phoenix Base Desktop Support Technician (Helpdesk) SCOPE U.S. Citizenship required - The Desktop Support Technician is responsible for performing installation and management of the customer’s computer workstations and telephones, and ensures the workstations are properly installed, secured and maintained using the network management tools as well as system management tools deployed at the Help Desk. Individual must be skilled in the various software products used on the Multi-National Forces-Iraq (MNF-I) networks (i.e. Office 2007, Windows XP, Adobe, etc.) and be able to troubleshoot and repair basic hardware malfunctions including: printers, digital sender, computers, connectivity issues, monitors, etc. Additionally, the Desktop Support Technician will be required to operate Video Teleconference (VTC) equipment (such as Polycom’s and Tandberg’s). RESPONSIBILITIES Direct operational responsibility to: • Troubleshoot several different types of connectivity, setup, email, and various Internet related issues to determine the source of the problem and resolve it • Connect systems to local LAN and run LAN lines as needed • Check systems and perform first line diagnostics on customer workstations and phones from the device back to the switch • Provide support for installation and setup of phones, computers, software and peripherals • Create / delete client accounts and add computers to the MS domain • Create and install software images on new PCs and install software programs • Log, track and close tickets and calls using the MNF-I Enterprise solution, Remedy 7.1 • Ensure rapid problem notification for VIP clients (O-6 and above) • Train users on software and hardware use • Other duties as assigned REQUIRED QUALIFICATIONS: • Valid U.S. Passport • Active SECRET Security Clearance • Two-year technical degree (Three years directly related experience may substitute for degree). • 3 years Help Desk /Desktop Support experience • Advanced knowledge of Windows XP and Microsoft Office 2007 • Advanced technical installation and troubleshooting experience • Excellent customer service skills and demeanor, both on the phone and in-person • Demonstrated self-starter and ability to independently resolve problems • Ability to perform effectively in a fast-paced environment • Ability to maintain high quality work while involved on multiple critical projects • Ability to maintain a professional and courteous manner in difficult situations • Ability to perform effectively in a team-oriented environment • Ability to communicate effectively with a diverse group of network users • Meet overseas medical deployment qualifications • Ability to travel extensively to hazardous duty areas overseas • Must be a U.S. citizen. • Applicant must hold or be eligible for a US Secret security clearance (Active Clearance preferred) • Will be subject to a government security investigation and must meet eligibility requirements for access to classified information DESIRED QUALIFICATIONS: • MCDST (Microsoft Certified Desktop Support Technician) or MSTS Desktop Support • CompTIA A+ Hardware & Software certification • Experience in the use of Symantec Ghost or Altiris software for system cloning • Experience using SMS remote tools • Experience in the use of Remedy trouble ticket software

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