Information Management Officer (IMO)

Salary:	Competitive market salary for 1-yr. contract
Location:	U.S. Embassy, IZ, Baghdad (Bagdad), Iraq, Middle East
Job Type:	Contract
Posted:	1st Jul 2010
Closing Date:	31st Dec 2011
Posted By:	Pelatron, Inc.
Details:
Information Management Officer (IMO) SCOPE U.S. Citizenship required - The Information Management Officer (IMO) will provide direct support to the customer. The IMO will be the immediate resource for resolving day-to-day user-level information technology (IT) issues for a specified group of users in the USF-I organization. Additionally, for IT issues beyond their scope, IMO’s will serve as the sections interface to the Help Desk and the JNCC-I (Joint NetOps Control Center - Iraq) Enterprise Operations for problem resolution. Individual must be skilled in the various software products used on the United States Forces-Iraq (USF-I) networks (i.e. Office 2007, Windows XP, Adobe, etc.) and be able to troubleshoot and repair basic hardware malfunctions including: printers, digital sender, computers, connectivity issues, monitors, etc. In addition, the IMO will be trained in operating various Video Teleconference (VTC) equipment (e.g. Polycom and Tandberg) in support of its operation and maintenance. RESPONSIBILITIES The candidate will be involved in customer support activities and must have the capability to: • Troubleshoot several different types of connectivity setup, email, and various Internet related issues to determine the source of the problem and resolve it at the lowest level • Connect systems to the local LAN and run LAN lines as needed • Check systems and perform first-line diagnostics on customer workstations and phones from the device back to the switch • Provide support for installation and setup of phones, computers, software and peripherals • Add computers to the MS domain • Log, track and close tickets and calls with the Alerts and/or Remedy Systems • Ensure rapid problem notification for VIP clients (O-6 and above), and follow through until the problem is resolved. • Train users on software and hardware use • Other duties as assigned REQUIRED QUALIFICATIONS • Valid U.S. Passport • Active SECRET Security Clearance • Associate's technical degree or equivalent experience • Minimum of one year Help Desk /Desktop Support experience • Excellent customer service skills and demeanor • Ability to maintain a professional and courteous manner in difficult situations • Knowledge of Windows XP and Microsoft Office • Advanced technical installation and troubleshooting experience • Demonstrated self-starter and ability to independently resolve problems • Ability to perform effectively in a fast-paced environment • Ability to maintain high-quality work and manage multiple critical projects • Ability to perform effectively in a team-oriented environment • Meet overseas medical deployment qualifications DESIRED SKILLS • MCDST (Microsoft Certified Desktop Support Technician) Certification • Experience in the use of Altiris and/or SMS software • Experience in the use of Remedy trouble ticket software • Ability to communicate effectively with a diverse group of users • Excellent customer service skills and demeanor

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