Field Technician Associate

Location:	Iraq, Middle East
Job Type:	Contract
Posted:	19th May 2009
Closing Date:	10th Jun 2009
Posted By:	Integrated Finance & Accounting Solutions
Details:
Field Technician Associate Labor Category: Field Technician Associate Primary Location: IRAQ-BALAD-BALAD Schedule: Full-time Travel: Yes, 100% of the time Essential Job Functions • Field Technician Associates for Iraq or Afghanistan will provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis and prepares reports on system problem trends and issues. Qualifications - Basic Qualifications - • High school diploma. • Seven or more years of field support experience. • Experience working with the company's hardware, software and equipment products. • Experience working with customer technology and support requirements. Other Qualifications - • Active SECRET clearance and passport required • AA degree/2 year technical school in appropriate field and 3 years of experience substitutes for 7 years of experience. • Prior military experience desired, not required. • Must be physically fit. • Electronics repair skills down to the component level. • Good interpersonal skills to work with customers and other unit personnel. • Good analytical and problem solving skills. • Good communication skills. • Good time management and organizational skills. • Ability to resolve hardware and equipment problems. • Willingness to travel.

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