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Field Technician Associate

Location:Iraq, Middle East
Job Type:Contract
Posted:19th May 2009
Closing Date:10th Jun 2009
Posted By:Integrated Finance & Accounting Solutions
Details:
Field Technician Associate

Labor Category: Field Technician Associate

Primary Location: IRAQ-BALAD-BALAD

Schedule: Full-time
Travel: Yes, 100% of the time

Essential Job Functions
• Field Technician Associates for Iraq or Afghanistan will provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Qualifications -

Basic Qualifications -
• High school diploma.
• Seven or more years of field support experience.
• Experience working with the company's hardware, software and equipment products.
• Experience working with customer technology and support requirements.

Other Qualifications -
• Active SECRET clearance and passport required
• AA degree/2 year technical school in appropriate field and 3 years of experience substitutes for 7 years of experience.
• Prior military experience desired, not required.
• Must be physically fit.
• Electronics repair skills down to the component level.
• Good interpersonal skills to work with customers and other unit personnel.
• Good analytical and problem solving skills.
• Good communication skills.
• Good time management and organizational skills.
• Ability to resolve hardware and equipment problems.
• Willingness to travel.
 
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