Customer Service director

Location:	Baghdad (Bagdad), Iraq, Middle East
Job Type:	Permanent
Posted:	4th Jan 2009
Closing Date:	1st Mar 2009
Posted By:	mena scope
Details:
Customer Service director Job Description: • Define Customer Services strategies, business plan and budget and measures key performance indicators of the department • Manage a continuous control of the Customer Relations Procedures, in order to deliver customer satisfaction • To contribute to development and introduction of corporate vision, mission, strategy, objectives and action plans, with specific regard to customer relations and in co-operation with Team members. • To manage Call Center and Customer Services departments. • To coach and develop Cust. Rel. Management Team in order to improve sales and customer satisfaction. • To report to and advise CCO and CEO, inter alia by : o Reporting and advising on customer operations status; highlighting trends, KPI’s and reports on Quality performance and general areas of interest and concern. o Facilitating good consultation and communication. • Implementing certain aspects of customer services, inter alia; o Negotiating contracts with outside suppliers. o Developing and implementing synergies within the departments.

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